Legal information

How we handle your information, the cookies we use, our terms of service, and our commitment to accessibility.

Privacy Policy

AZA IT SUPPORT SERVICES LTD is the data controller for personal information collected through this website. We collect only what we need to answer your enquiry and provide our services.

What we collect

Your name, email address, telephone number (if provided), and the details of your enquiry. If you become a customer, we also keep records relating to the work carried out and invoicing.

How we use it

To respond to enquiries, prepare quotations, deliver and support the services you have requested, and meet our legal and accounting obligations. We do not sell your information or use it for unrelated marketing without your consent.

How long we keep it

Enquiry records are kept for up to 24 months. Customer and financial records are kept for as long as required by law, normally six years.

Your rights

You may ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Contact info@azasupport.com. You also have the right to complain to the Information Commissioner's Office (ICO).

Cookie Policy

Essential cookies and local storage are used to remember your cookie choice and to keep the website secure and working correctly. These do not require consent.

Analytics cookies, which help us understand how the site is used, are only set if you select "Accept analytics" in the cookie banner. You can change your mind at any time by clearing this site's data in your browser, which will show the banner again.

Terms and Conditions

These terms apply to the use of this website and to services provided by AZA IT SUPPORT SERVICES LTD unless a separate written agreement says otherwise.

Quotations are provided in writing and are valid for 30 days unless stated otherwise.
Work is carried out with reasonable skill and care. Where a fault cannot be resolved, we will explain the alternatives before further chargeable work is undertaken.
Customers are responsible for holding their own backups of important data. We strongly recommend a working backup before any repair or upgrade work.
Ongoing support agreements, response times and charges are set out in the individual service agreement.
Website content is provided for general information and may change without notice.
These terms are governed by the laws of England and Wales.

Accessibility

We want this website to be usable by as many people as possible. It uses clear headings, descriptive links and image descriptions, keyboard-accessible navigation and forms, visible focus indicators, and colour combinations chosen for readable contrast. The layout adapts to mobile, tablet and desktop screens and supports browser zoom and text resizing.

If you have difficulty using any part of this site, please email info@azasupport.com and we will help and put it right.